Ann H. – Yelp Review – May 7

Customer service from moving companies is all over the place. After innumerable cross country, cross town, and local moves over the years, I’ve learned there’s rarely a consistency in quality when it comes to the packers, loaders and office staff — the overall customer service experience. Marrins was a nice surprise — hitting it in all the categories. I hope it wasn’t a fluke. I needed movers for a small move of some items to storage, so my review is based only on the moving, loading/unloading, as no packing was involved. There’s a three-hour minimum on a small move like I had, a reasonable rate for two people and the truck. My communications with the owner were pleasant as he went through the details and then followed up with a written confirmation. The two movers showed up when promised, were efficient, but also careful, in the loading/unloading process, and finished in less than the minimum time. It was one of the more painless moving experiences I’ve ever had. I wish I’d tried using Marrins in an earlier move. I could have avoided the movers-from-hell who should have their own spot in one of the levels of the Inferno; a place Marrins has gone out of their way to avoid.